Refund policy
Please raise Exchange/Return Requests HERE.
Exchange
Request for exchange must be raised within 30 days of product delivery. Product must be unused and unworn and returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Return
Returns can be raised within 14 days, with a nominal fee of just Rs. 20 per request. Product must be unused and unworn and returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Non-returnable categories : Swaddles, Terraqueen, Nursing Covers, Deal of the Day, Flash Sale products
Note : Return of an already exchanged product will not be accepted.
Refund
Once the Product is received at the company warehouse successfully and quality check is completed, Good Folks Fashion Pvt Ltd. will instantly initiate the refund to your source account or chosen method of refund.
Cancellation Policy
Customers can cancel order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.
Shipping & Delivery Policies
Good Folks Fashion Pvt Ltd ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 4 to 6 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through locally available courier and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Good Folks Fashion Pvt Ltd is not liable and would request its users to cooperate Good Folks Fashion Pvt Ltd continuously tries to nought such instances. Also, Good Folks Fashion reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
Contact Us :
Good Folks Fashion Pvt Ltd
Pole no 9, Road no. 235, Bamnoli village, Sector 28, Dwarka, Delhi, 110077
9560448255 (Whatsapp only)
cs@houseofzelena.com