Return & Exchange

At House of Zelena, we want your shopping experience to be comfortable and hassle-free. If something isn’t right with your order, we’re here to help.

Please review the conditions below before raising a return or exchange request.

Kindly raise your return/exchange request through the link provided on our website and upload the required product photos with tags attached.
https://houseofzelena.com/apps/quickreturns

For all eligible products:

• Return: Raise a return request within 7 days of delivery. A nominal ₹20 return fee per request applies.
• Exchange: Need a different size? Request an exchange within 15 days of delivery, subject to stock availability.
• Please keep products unused, unwashed and unworn, with all original tags, packaging, invoice and accompanying materials intact.
• While raising your request, please share clear photos showing the tags attached.
• Products showing stains, marks, odour, damage or signs of wear will not be eligible for a refund.
• One exchange is allowed per product. Once exchanged, the new product cannot be returned or exchanged again.
• All requests go through a quick quality check. Any applicable charges will be clearly shown before you submit your request.
• BOGO (Buy One Get One) and ₹1 Deal products are non-returnable and non-exchangeable.

Please note: Pickup of a returned product does not confirm refund approval.

Refunds

Refunds are processed only after the returned product successfully passes our quality inspection. Products that do not meet the above eligibility conditions will not be eligible for refund.

Non-Returnable & Non-Exchangeable Products

The following products are not eligible for regular return or exchange:

Bathrobes, Nursing Covers, Panties, Swaddles, Terraqueen products, Deal of the Day products, Flash Sale products, BOGO (Buy One Get One) products and ₹1 Deal products.

BOGO and ₹1 Deal products are non-returnable and non-exchangeable.

Damaged, wrong or missing products will be handled as per the conditions below.

Panties – Hygiene Policy

For hygiene reasons, panties are non-returnable and non-exchangeable for size, fit, preference or change of mind.

A return/refund will be considered only if the product is damaged or different from what was ordered. A clear unboxing video must be shared within 24 hours of delivery.

Requests without valid video evidence may not be eligible for resolution.

Damaged or Wrong Product Received

If you receive a damaged or incorrect product, please write to cs@houseofzelena.com with your:

• Order details
• Clear product photos
• Unboxing video

Once verified, our team will assist you with the applicable replacement or refund.

Missing Item(s)

If an item is missing from your order, please report it immediately after delivery and opening the package at cs@houseofzelena.com.

A clear, continuous unboxing video showing the sealed package, shipping label and all items received is mandatory.

Please allow us up to 48 hours to verify the issue with our warehouse and courier partner.

Once verified:

• If available, the missing item will be dispatched.
• If the ordered product/size is unavailable, a refund for the missing item will be processed.

Claims raised later or without valid unboxing video evidence may not be eligible for resolution.

Need Help?

Please write to cs@houseofzelena.com.

All requests are reviewed according to the applicable policy conditions before approval.